Waterman - Ballpoint pen Brushed steel gold

We guarantee the authenticity of our products!

Each of our products is inspected by an expert to ensure their authenticity for you.

A legal guarantee of conformity of goods, according to the consumer code, is included with every purchase.

AUTHENTICITY OF PHOTOS

At Atelier Victor, we place paramount importance on the authenticity of our product images. Our presentation photos, integrated into the description, undergo no major retouching.

VISUAL TRANSPARENCY

We make simple adjustments like brightness and contrast, to clearly reveal even the slightest imperfections. This way, you can appreciate every detail, including flaws, to avoid any surprises. These imperfections are often less pronounced in reality than in our photos.

INTERACTIVE DISCOVERY

For a more complete visual experience, we invite you to check out our permanent stories on Instagram. There you will find detailed videos of our watches under natural light, capturing the true essence of each piece.

AT YOUR SERVICE

If you desire additional information or extra images and videos, do not hesitate to contact us. We are at your disposal to respond to all your requests.

GLOBAL DELIVERY SERVICE

Atelier Victor is pleased to offer you an international shipping service. Each shipment is insured and requires a signature upon receipt to ensure the security of your precious purchase. For added security, delivery to a relay point will be favored.

SPEED AND EFFICIENCY

We are committed to shipping your order within 48-72 business hours. Estimated delivery times are 2 to 6 days for all international destinations. A courier delivery is offered in Dubai for certain products.

SHOWROOM PICK-UP OPTION

If you prefer a hand delivery, we welcome you by appointment at our offices located at The Meydan Hotel Dubai or in Dubai Downtown, UAE.

TRANSPARENCY OF FEES

Delivery fees include careful packaging, insurance for maximum security, and shipping costs.

TAXES AND CUSTOMS FEES

For exported items, taxes, such as VAT and customs duties, are not applied at the time of purchase but will be payable upon delivery. These fees will be the responsibility of the buyer. We therefore recommend that buyers inquire about any potential fees. The shipping origin of each product is specified on its description sheet.

For more information, feel free to consult our shipping policy and our terms of sale.

RETURN POLICY

Atelier Victor accepts returns within 14 days following the receipt of the order, provided the item is returned in the same condition as when it was sent, with all boxes, accessories, documents. Otherwise, no refund can be made.

The return costs as well as any import fees remain the responsibility of the customer and are not subject to any refund.

The outward shipping costs, corresponding to the actual cost borne by Atelier Victor, are not refundable. The transaction fees of approximately 5% related to payments by credit card and certain bank transfers are also non-refundable.

In case of hesitation before purchase, we recommend payment by bank transfer.

IN-PERSON PURCHASES

Items handed over directly in person cannot be returned, exchanged, or refunded.

ADDITIONAL INFORMATION

To review all applicable terms and conditions, please refer to our refund policy available on our website.