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OUR WARRANTY COMMITMENT

Every watch sold by Atelier Victor comes with a one-year warranty on the mechanism, validated following a rigorous inspection by our expert watchmakers.

Additionally, a lifetime warranty on authenticity of each of our items.

COMPLETE COVERAGE

In the event of a malfunction, Atelier Victor commits to repairing your watch at our expense, ensuring your peace of mind. Shipping costs related to after-sales service outside the United Arab Emirates remain the responsibility of the customer.

WARRANTY CONDITIONS

However, please note that our warranty does not cover damage resulting from:

• Exposure to water or moisture
• Impact, shock, or excessive vibrations
• Demagnetization
• Normal wear or damage to components such as the strap, the Crystal, pushers, or crown
• Battery replacement for quartz movements
• Opening/disassembly of the watch, even by a professional
• Improper use or non-compliance with our recommendations
  

The accuracy of vintage watches may vary depending on their model, movement, and year of production. The acceptable tolerance level for each watch is determined by Atelier Victor. Consequently, the warranty cannot be applied if the customer's request concerns an accuracy improvement deemed tolerable by Atelier Victor.

QUALITY AND TRUST

At Atelier Victor, we are dedicated to offering watches of the highest quality and impeccable after-sales service. Our warranty is a guarantee of our confidence in the quality and reliability of our products

RIGOROUS AUTHENTICATION

Each watch in our collection is meticulously examined by a professional and experienced watchmaker. Our goal is to ensure the absolute authenticity of each piece.

DETAILED VERIFICATION

During this meticulous process, our watchmaker not only verifies authenticity but also strives to identify any modifications to the original parts. If replacements have been made, these details will be clearly mentioned in the product description.

TRANSPARENCY AND TRUST

We do not provide authenticity certificates from sources other than the watchmaking houses themselves, as their value would be uncertain. However, each watch is accompanied by a purchase invoice attesting to its origin from our establishment. This invoice constitutes solid proof of purchase and offers you a compliance guarantee in line with the standards of the Consumer Code. Thus, you are assured of the quality and authenticity of your acquisition.

BRACELET CUSTOMIZATION

Have you fallen in love with one of our watches but the strap doesn't suit you? Or maybe you just want to add a personal touch after purchase?

We offer you the flexibility to change your watch strap with ease. In just a few minutes, you can transform its appearance (learn how to do it  here).

A RANGE OF STRAPS AT YOUR DISPOSAL

Depending on the size of the watch and our available stock, we offer a range of universal straps to satisfy all your desires. Discover our varied selection of straps here.

TAILORED SERVICE

When placing your order, if you have a particular preference, let us know. We can prepare and install the strap of your choice before shipping your watch.

GLOBAL DELIVERY SERVICE

Atelier Victor is pleased to offer you an international shipping service. Each shipment is insured and requires a signature upon receipt to ensure the security of your precious purchase. For added security, delivery to a relay point will be favored.

SPEED AND EFFICIENCY

We are committed to shipping your order within 48 business hours. Estimated delivery times are 2 to 6 days for all international destinations, and 1 to 2 days for deliveries within the UAE. 

SHOWROOM PICKUP OPTION

If you prefer a hand-delivered option, we welcome you by appointment at our offices located at The Meydan Hotel, Grandstand, Dubai, U.A.E.

COST TRANSPARENCY

The delivery charges include careful packaging, insurance for maximum security, and shipping costs.

TAXES AND CUSTOMS FEES

For exported items, taxes such as VAT and customs duties are not applied at the time of purchase but will be payable upon delivery. These fees will be the responsibility of the buyer. Therefore, we recommend that buyers inquire about any potential fees. The shipping origin of each product is specified on its description sheet.

For more information, feel free to consult our shipping policy and our terms of sale.

RETURN POLICY

Atelier Victor accepts returns within a period of 14 days for all shipped orders.

The delivery fees as well as any potential import fees related to the return remain the responsibility of the customer and will not be refunded.

The 5% transaction fees applied to payments made by credit card are non-refundable.

CONDITIONS FOR IN-PERSON PURCHASES

According to the legislation, watches retrieved directly in person cannot be returned or exchanged.

DETAILED INFORMATION ON RETURNS

To know all the terms and return procedures, we invite you to consult our refund policy available on our website.