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We guarantee the authenticity of our products!

Each of our products is inspected by an expert to ensure their authenticity for you.

A legal guarantee of conformity of goods, according to the consumer code, is included with every purchase.

AUTHENTICITY OF PHOTOS

At Atelier Victor, we place paramount importance on the authenticity of our product images. Our presentation photos, integrated into the description, undergo no major retouching.

VISUAL TRANSPARENCY

We make simple adjustments like brightness and contrast, to clearly reveal even the slightest imperfections. This way, you can appreciate every detail, including flaws, to avoid any surprises. These imperfections are often less pronounced in reality than in our photos.

INTERACTIVE DISCOVERY

For a more complete visual experience, we invite you to check out our permanent stories on Instagram. There you will find detailed videos of our watches under natural light, capturing the true essence of each piece.

AT YOUR SERVICE

If you desire additional information or extra images and videos, do not hesitate to contact us. We are at your disposal to respond to all your requests.

GLOBAL DELIVERY SERVICE

Atelier Victor is pleased to offer you an international shipping service. Each shipment is insured and requires a signature upon receipt to ensure the security of your precious purchase. For added security, delivery to a relay point will be favored.

SPEED AND EFFICIENCY

We are committed to shipping your order within 48 business hours. Estimated delivery times are 2 to 6 days for all international destinations, and 1 to 2 days for deliveries within the UAE. 

SHOWROOM PICKUP OPTION

If you prefer a hand-delivered option, we welcome you by appointment at our offices located at The Meydan Hotel, Grandstand, Dubai, U.A.E.

COST TRANSPARENCY

The delivery charges include careful packaging, insurance for maximum security, and shipping costs.

TAXES AND CUSTOMS FEES

For exported items, taxes such as VAT and customs duties are not applied at the time of purchase but will be payable upon delivery. These fees will be the responsibility of the buyer. Therefore, we recommend that buyers inquire about any potential fees. The shipping origin of each product is specified on its description sheet.

For more information, feel free to consult our shipping policy and our terms of sale.

FLEXIBLE RETURN POLICY

Atelier Victor accepts returns within 14 days for all shipped orders. We understand that it is important for you to have the option to change your mind.

Shipping fees are not refundable, nor is the 5% transaction fee for credit card payments. 

CONDITIONS FOR IN-PERSON PURCHASES

According to legislation, watches purchased/collected directly in person at our showroom cannot be returned or exchanged.

DETAILED RETURN INFORMATION

To know all the conditions and return procedures, we invite you to consult our refund policy available on our website.