Cartier - The famous Santos 2961 gold and steel - 1980s

OUR WARRANTY COMMITMENT

Every watch sold by Atelier Victor comes with a one-year warranty on the mechanism, validated following a rigorous inspection by our expert watchmakers.

Additionally, a lifetime guarantee on the authenticity of each of our items.

COMPLETE COVERAGE

In case of malfunction, Atelier Victor commits to repairing your watch at our expense, thus ensuring your peace of mind.

WARRANTY CONDITIONS

However, please note that our warranty does not cover damage resulting from:

• Exposure to water or humidity
• Impact, shock, or excessive vibrations
• Demagnetization
• Normal wear or damage to components such as the strap, the crystal, pushers, or the crown
• Battery replacement for quartz movements
• Opening/dismantling of the watch, even by a professional
• Improper use or non-compliance with our recommendations

QUALITY AND TRUST

At Atelier Victor, we are dedicated to offering watches of the highest quality and impeccable after-sales service. Our warranty is a testament to our confidence in the quality and reliability of our products

RIGOROUS AUTHENTICATION

Each watch in our collection is meticulously examined by a professional and experienced watchmaker. Our goal is to ensure the absolute authenticity of each piece.

DETAILED VERIFICATION

During this meticulous process, our watchmaker not only verifies authenticity but also strives to identify any modifications to the original parts. If replacements have been made, these details will be clearly mentioned in the product description.

TRANSPARENCY AND TRUST

We do not provide authenticity certificates from sources other than the watchmaking houses themselves, as their value would be uncertain. However, each watch is accompanied by a purchase invoice attesting to its origin from our establishment. This invoice constitutes solid proof of purchase and offers you a compliance guarantee in line with the standards of the Consumer Code. Thus, you are assured of the quality and authenticity of your acquisition.

GLOBAL DELIVERY SERVICE

Atelier Victor is pleased to offer you an international shipping service. Each shipment is insured and requires a signature upon receipt to ensure the security of your precious purchase. For added security, delivery to a relay point will be favored.

SPEED AND EFFICIENCY

We are committed to shipping your order within 48 business hours. Estimated delivery times are 2 to 6 days for all international destinations, and 1 to 2 days for deliveries within the UAE. 

SHOWROOM PICKUP OPTION

If you prefer a hand-delivered option, we welcome you by appointment at our offices located at The Meydan Hotel, Grandstand, Dubai, U.A.E.

COST TRANSPARENCY

The delivery charges include careful packaging, insurance for maximum security, and shipping costs.

TAXES AND CUSTOMS FEES

For exported items, taxes such as VAT and customs duties are not applied at the time of purchase but will be payable upon delivery. These fees will be the responsibility of the buyer. Therefore, we recommend that buyers inquire about any potential fees. The shipping origin of each product is specified on its description sheet.

For more information, feel free to consult our shipping policy and our terms of sale.

FLEXIBLE RETURN POLICY

Atelier Victor accepts returns within 14 days for all shipped orders. We understand that it is important for you to have the option to change your mind.

Shipping fees are not refundable, nor is the 5% transaction fee for credit card payments. 

CONDITIONS FOR IN-PERSON PURCHASES

According to legislation, watches purchased/collected directly in person at our showroom cannot be returned or exchanged.

DETAILED RETURN INFORMATION

To know all the conditions and return procedures, we invite you to consult our refund policy available on our website.