Watch case - in black wood

GLOBAL DELIVERY SERVICE

Atelier Victor is pleased to offer you an international shipping service. Each shipment is insured and requires a signature upon receipt to ensure the security of your precious purchase. For added security, delivery to a relay point will be favored.

SPEED AND EFFICIENCY

We are committed to shipping your order within 48-72 business hours. Estimated delivery times are 2 to 6 days for all international destinations. A courier delivery is offered in Dubai for certain products.

SHOWROOM PICK-UP OPTION

If you prefer a hand delivery, we welcome you by appointment at our offices located at The Meydan Hotel Dubai or in Dubai Downtown, UAE.

TRANSPARENCY OF FEES

Delivery fees include careful packaging, insurance for maximum security, and shipping costs.

TAXES AND CUSTOMS FEES

For exported items, taxes, such as VAT and customs duties, are not applied at the time of purchase but will be payable upon delivery. These fees will be the responsibility of the buyer. We therefore recommend that buyers inquire about any potential fees. The shipping origin of each product is specified on its description sheet.

For more information, feel free to consult our shipping policy and our terms of sale.

RETURN POLICY

Atelier Victor accepts returns within 14 days of receiving the order, provided that the item is returned in the same condition as when it was sent, with all boxes, accessories, documents. Otherwise, no refund will be given.

The return costs as well as any import fees are the responsibility of the customer and are not refundable.

The outgoing delivery costs, corresponding to the actual cost incurred by Atelier Victor, are not refundable. The 5% transaction fees related to payments by credit card and certain bank transfers are also not refundable.

In case of hesitation before purchase, we recommend payment by bank transfer.

IN-PERSON PURCHASES

Items handed over directly in person cannot be returned, exchanged, or refunded.

ADDITIONAL INFORMATION

For all applicable terms and conditions, please refer to our refund policy available on our website.