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Foires aux questions
Taxes and Customs Fees
For exported items, taxes such as VAT and customs duties are not applied at the time of purchase. These fees will be the responsibility of the buyer. Therefore, we recommend that buyers inquire about any potential fees.
The shipping origin of each product is specified on its product page.
For more information, please feel free to check our shipping policy.
SHOWROOM
We do not have a physical store, all orders are placed online on our website.
However, if you wish to try our watches, we would be happy to welcome you to our Showroom in Dubai by appointment.
Contact us to schedule an appointment by letting us know the models you would like to try.
Yes, absolutely! If you like a piece during your visit, you will be able to purchase it.
OUR COMMITMENTS
LIFETIME AUTHENTICITY GUARANTEE!
We want to assure you that all the watches offered on our site are rigorously checked by our watchmaking experts. We ensure that each watch is authentic and matches its description. We take our responsibility to guarantee the quality and authenticity of our products very seriously, to offer you a shopping experience with complete confidence.
As a professional seller, we are also subject to UAE legislation which requires us to offer a conformity guarantee on all our products. We extend this guarantee for life!
We are proud to offer our customers quality vintage watches, carefully checked, serviced, and authenticated before being put on sale. We are confident in the quality of our watches and offer a 12-month warranty on the mechanism for each purchase.
We want to emphasize that vintage watches are delicate and fragile objects, requiring special attention.
The warranty will also not apply in the following cases:
- the warranty applies to the mechanism; strap, pusher, crown, crystal, strap, Buckle: are not included in the warranty. They are considered consumables and are intended to be replaced
- contact with water / humidity
- vibrations (such as cycling, two-wheelers..)
- shocks
- magnetization
- if the watch has been opened, even if it is by a professional.
- in case of non-compliant use
If in doubt, do not hesitate to contact our customer service for advice on the maintenance and use of your watch.
No, we do not provide a certificate of authenticity because we believe that if it does not come from the parent company, the certificate would have no value.
Nevertheless, we have a compliance obligation towards UAE legislation, thus, our invoice ensures you a compliance guarantee and a lifetime authenticity guarantee.
Note, some brands offer this type service, often for a fee, but if needed, feel free to bring your piece.
No, we source our vintage pieces from all over the world. However, we are not affiliated in any way with the brands we offer.
RETURN
Yes, of course! If you are not completely satisfied with your purchase, you can return the item to us within 14 days of receipt for a refund or a credit valid for 2 years.
Please note that a 5% transaction fee will be deducted in case of a refund (not deducted if requesting a credit). If in doubt about your purchase, we invite you to pay by bank transfer to avoid these payment fees (never refunded by payment systems). Delivery is not included in the refund.
Please note that the item must be returned in its original condition, with all accessories and tags, and without being used. The cost and responsibility of the return shipment are borne by the customer.
To request a refund or credit, please submit the request via your customer area or by contacting us at hello@ateliervictorparis.com by providing your order number. We will do our best to respond to your request as soon as possible and ensure your satisfaction.
Read our full return policy: click here
DELIVERY
Yes, we ship your orders worldwide.
Our products are shipped in 100% recyclable cardboard packaging and protected by 100% recycled cushioning sheets.
Regarding watches and pens sold without their original box, a 100% recyclable cardboard case or a pouch will also be provided, ideal for a gift and for optimal protection.
Also, leather or wooden cases are available for purchase.
First, we have between 1 to 2 days for processing your order.
The delivery time for orders will be approximately 3 to 5 business days. Delivery details will be provided in your confirmation email.
We send our orders from our offices located in Dubai, UAE.
Any potential taxes and customs fees outside the UAE are not included. They will be the responsibility of the buyer upon delivery.
We mainly use DHL for international and local deliveries.
We will provide you with a tracking number so you can track your order in real-time.
We are sorry that you have not yet received your order.
Delivery times may vary depending on your location and weather conditions. We do our best to have your order delivered as quickly as possible and will provide you with a tracking number so you can track your package in real-time.
Our teams remain available to find a solution.
PRODUCTS
For the vast majority of our watches, it is possible to replace the current strap.
Sold separately, our straps allow you to customize your watch.
Upon request, we will install your new strap before sending your order.
Yes, of course! They will be valid for one year across the entire store.
To discover them: click here
Most of our vintages were made decades ago, but they remain items that need to be taken care of to not disrupt their proper functioning. It is essential to avoid water, shocks, vibrations, and magnetic fields.
We recommend having your watch checked every 3 years.
We recommend replacing the battery of your watch at a watchmaker/jeweler near you.
We date our watches according to our research: they are based on the serial number, the watch reference, or other elements that allow us to do so.
For watches without papers, it is generally the year of manufacture. And not the year of commercialization or sale.
AFTER-SALES SERVICE
If after purchasing one of our vintage watches you encounter a problem, we invite you to contact us as soon as possible. We will do our best to resolve the issue quickly and efficiently.
If the watch requires repair or servicing, we will ask you to return the watch to us. We will provide you with all the necessary information to organize the return of the watch.
The warranty covers shipping costs for local orders in the UAE. Internationally, the warranty applies but does not cover shipping costs.
If the problem with the watch is covered by our warranty, we will proceed with the repair at our expense or the replacement of the watch. If the problem is due to misuse or damage caused by the user, the repair will not be covered by our warranty and additional fees may be charged.
We are sorry that you received the wrong item. Please contact us as soon as possible so we can resolve this issue. We will do our best to send you the correct item as soon as possible and arrange for the return of the wrong item. Please note that return costs will be at our expense and we will take all necessary measures to prevent this from happening again in the future. We thank you for your understanding and patience.
Our contact email: hello@ateliervictorparis.com.
We are sorry that you received a damaged item. We understand how frustrating this can be and we will do our best to resolve this issue. Please contact us at hello@ateliervictorparis.com as soon as possible and provide us with clear photos of the damaged item. We will assess the situation and offer you a quick and appropriate solution, which may include a refund, replacement, or repair of the item. We thank you for your understanding and we are here to help you resolve this issue.
You are the sole master of your watch, so you are free to entrust your piece to whomever you wish. However, it is important to note that costs will be at your expense and the warranty will be voided.
SERVICES
We are sorry, but we do not offer watch restoration services at the moment. We are focusing on sales.
However, if you have any questions or concerns regarding the maintenance or repair of your vintage watch, feel free to contact us at the email address hello@ateliervictorparis.com. We will be happy to provide you with advice and recommendations on the best way to take care of your watch.
No, we do not offer an appraisal service at the moment.
No, no such service is currently offered.
CONTACT
For any other questions, you can contact us directly, we will be happy to help you.
Email: hello@ateliervictorparis.com
Instagram: ateliervictorparis